TEAM LEADER / SENIOR BILLING SPECIALIST

Full time
Posted 2 weeks ago

At ASI Financial Services, we are looking to hire a talented TEAM LEADER / SENIOR BILLING SPECIALIST to join our team. If you are hard-working, dedicated and willing to roll up your sleeves in order to get a result, ASI Financial Services is a great place to grow your career.

KEY OUTPUTS

  • Ensuring all billing quality evaluations are regularly performed and conduct regular discussions with the team
  • Liaise with customer service agent where there are billing discrepancies
  • Accurate capture and recon of fund premiums
  • Handle escalated calls and queries
  • Contribute to customer service by assisting billing specialists to solve or escalate customer queries.
  • Effectively manage a team of billing specialists
  • Effective management of outbound productivity within team
  • Responsible for the total performance management of the team
  • Set daily, weekly and monthly targets for the team
  • Present monthly report to management
  • Create a positive working environment that enables billing specialists to be motivated to perform at required level of service.
  • Ensure that all relevant administrative processes are correct
  • Identify real-time trends and escalate to the relevant role players

COMPETENCIES

  • Problem solving
  • Strong leadership qualities, able to drive performance within a team
  • Results driven
  • Ability to cope in a stressful environment
  • Organisational skills and effective time management
  • Client service focused
  • Excellent numerical and verbal ability
  • Assertiveness, combined with patience and tolerance.
  • Excellent time management skills
  • Professionalism
  • Attention to detail

QUALIFICATIONS AND EXPERIENCE

  • At least 5-years experience in a similar role
  • Experience in healthcare, retirement funds and group risk
  • FAIS accredited / RE 5
  • Industry relevant qualification (NQF 5)

Email: recruitment@asi.co.za

Job Features

Job CategoryBilling Specialist, Corporate Advisory, Finance, Gauteng Region

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